Effective Date: [DD/MM/YYYY]

At testomart, we are committed to delivering your orders safely, quickly, and reliably. This Shipping & Delivery Policy outlines our shipping methods, timelines, charges, and related guidelines.

🚚 Shipping Coverage

We currently offer shipping across:

• United Arab Emirates (UAE) – All 7 Emirates
• GCC Countries – [Optional: Saudi Arabia, Oman, Qatar, Bahrain, Kuwait] (if applicable)

⏱️ Delivery Timelines

Note: Orders placed after 4:00 PM (GST) are processed the next business day.

💸 Shipping Charges

For GCC shipments, charges are calculated at checkout based on weight, destination, and courier service.

📦 Order Processing

• Orders are processed within 24 hours of confirmation.
• Orders placed on Fridays or public holidays will be processed the next business day.
• You will receive an email/SMS confirmation with your tracking number once the order is dispatched.

🏢 Click & Collect / Local Pickup (Optional)

Local pickup is available from our [Abu Dhabi/Dubai] warehouse by prior arrangement.
Contact our support team to schedule a pickup time.

🛃 Customs, Duties & VAT (for GCC orders)

For international orders:

• The recipient is responsible for any customs duties, import taxes, or clearance fees charged by the destination country.
• VAT for UAE orders is included in pricing, as per government regulations.

🚫 Delivery Delays or Failures

While we strive to meet our delivery timelines, testomart is not liable for delays caused by:

• Courier partner delays or force majeure (weather, strikes, etc.)
• Incorrect or incomplete shipping addresses
• Customs or import clearance issues (for GCC orders)

Please ensure your contact number and address are accurate for timely delivery.

❗ Undelivered Packages

If a delivery attempt fails due to an incorrect address or recipient unavailability:

• The courier may attempt redelivery
• If unsuccessful, the product will return to us. We will contact you for re-shipment, which may incur additional fees

📞 Need Help?

If you have any questions or special delivery requests, please reach out to:

testomart Shipping Support
📧 Email: support@testomart.com
📞 Phone: +971 506201388