Effective Date: [15/10/2025]

At testomart, we stand behind the quality of every product we sell. This Warranty & Service Policy outlines what’s covered, for how long, and how you can access warranty support.

🛡️ Warranty Coverage

All products sold through testomart are covered by either:

1. Manufacturer Warranty (directly from the brand), or
2. testomart-backed Service Warranty (for select items)

Coverage includes manufacturing defects in materials or workmanship under normal use during the warranty period.

For exact warranty terms, please refer to the product listing or user manual.

❌ What’s Not Covered

• Damage caused by misuse, accident, or neglect
• Unauthorized repairs or modifications
• Wear and tear from regular usage
• Damage due to voltage fluctuations or environmental conditions
• Calibration drift over time (unless recalibration is included in the policy)

🛠️ Service & Repairs

If your product is within the warranty period and covered, we will:

• Repair or replace the defective item at no additional charge, OR
• Provide store credit or refund if repair/replacement is not possible

For out-of-warranty service, we offer:

• Paid diagnostics
• Spare parts replacement (if available)
• Recalibration and maintenance (for test instruments)

🧾 How to Claim Warranty

Please follow the steps below:

1. Email support@testomart.com with:
• Your Order Number / Invoice
• Product name and model
• Description of the issue
• Photos or video (if applicable)
2. Our team will respond within 1–2 business days with instructions
3. You may be asked to ship or deliver the product to our [Service Center / Partner Location]

📍 Service Locations

Warranty claims are handled at our [Abu Dhabi / Dubai] service partner centers or directly through the manufacturer.

If local repair is not possible, we will arrange return-to-factory service through our brand partner.

📝 Additional Notes

• Proof of purchase is required for all claims
• Products purchased from unauthorized resellers are not eligible
• Customers are responsible for shipping the product to the service center unless otherwise agreed

🤝 For Corporate & B2B Clients

Testomart offers custom warranty support, including:

• Bulk equipment service contracts
• Scheduled maintenance options
• Priority technical assistance

Please contact sales@testomart.com for enterprise-level support agreements.

📞 Need Help?

Warranty & Service Team – testomart
📧 Email: support@testomart.com
📞 Phone: +971 506201388